Privacy Policy

01. Introduction

FrostByte PCs is a Melbourne-based business offering gaming computers, custom PC builds, components and related services.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when customers interact with our website and services.

We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws.

This policy applies to customer enquiries, quotations, purchases, payment processing, order tracking, delivery arrangements and after-sales support.

02. Information We Collect

Depending on how you interact with FrostByte PCs, we may collect:

• Your name.
• Your email address.
• Your phone number, if provided.
• Billing and delivery information.
• Order and purchase details.
• Selected PC specifications.
• Custom-build requests and budgets.
• Membership selections and related order details.
• Warranty and support enquiries.
• Payment references and transaction status.
• Technical information needed for website operation and security.

We generally collect this information when you submit an enquiry, request a quote, place an order, use an order-tracking feature or contact our support team.

Some information is provided directly by you, while other information may be received from payment processors or service providers involved in fulfilling your order.

03. How We Use Your Information

We may use personal information to:

• Process and manage orders.
• Prepare custom PC quotations.
• Arrange shipping or local pickup.
• Calculate delivery charges.
• Send order confirmations and updates.
• Provide order-tracking information.
• Provide warranty and customer support.
• Respond to customer enquiries.
• Maintain business and transaction records.
• Prevent fraud and protect our systems.
• Meet applicable legal obligations.

We use customer information for purposes reasonably connected with providing our products, services and customer support, or for other purposes permitted by applicable law.

We do not intend to send unrelated promotional marketing without an appropriate legal basis or consent.

Customers may contact us to ask questions about how their information is used.

04. Guest Checkout and Order Tracking

Customers may place orders without creating a FrostByte PCs customer account.

We collect the information reasonably necessary to process purchases, communicate with customers and provide support.

Guest checkout does not mean that transaction or order information is immediately deleted. Some records must be retained for business, legal or customer support purposes.

Our order-tracking feature may use order identifiers and customer verification details to locate relevant order information.

Customers should keep order confirmation details private and avoid sharing tracking information with unauthorised people.

We aim to limit the personal information displayed through order tracking to what is reasonably necessary for the feature to operate.

05. Payments and Stripe

FrostByte PCs uses Stripe to facilitate online payments.

Payment information entered through Stripe's payment interface is processed by Stripe.

FrostByte PCs may receive transaction details such as payment status, payment references, amounts paid and information needed to identify or fulfil an order.

We do not intentionally collect or store complete payment card numbers or card security codes in our own order database.

Stripe may process information for payment authorisation, fraud prevention, compliance and related payment services.

Stripe handles personal information according to its own privacy practices.

Learn more at Stripe Privacy Policy .

06. Order Emails and Service Providers

We may use third-party services to support our website, customer communications, payment processing, order management and delivery.

These may include:

• Stripe for payment processing.
• Resend, where enabled, for transactional email delivery.
• Website hosting and database infrastructure providers.
• Shipping and courier providers when delivery is arranged.

For example, a courier may need the recipient's name, delivery address and contact information to deliver an order.

Transactional email services may process customer email addresses and order information to deliver purchase confirmations or status updates.

We share information with service providers only as reasonably needed for the relevant service or as otherwise permitted by law.

Some providers may process or store information outside Australia. The countries involved depend on the services and infrastructure used in our final website setup.

07. Website Storage and Cookies

Our website may use browser storage to remember shopping cart selections, membership preferences, checkout preferences and related website settings.

This may include local storage or similar browser technologies that help the website remember information between visits.

Payment providers and hosting services may also use cookies or similar technologies for security, fraud prevention and website functionality.

You can manage certain browser storage and cookie settings through your browser.

Disabling necessary storage may affect cart or checkout functionality.

If additional analytics, advertising or tracking technologies are introduced, this policy will be reviewed to reflect their use.

08. Information Security

FrostByte PCs aims to take reasonable steps to protect customer information against misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include access controls, secure payment processing, software maintenance and protected hosting infrastructure.

Access to customer information should be limited to people and service providers who reasonably need it for authorised business purposes.

No online system can guarantee absolute security.

Customers should avoid sending payment card details or passwords through ordinary email.

If we become aware of a suspected data security incident, we will assess it and take appropriate action in accordance with applicable legal requirements.

09. Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy or as required by law.

This may include records relating to purchases, accounting, warranties, disputes, refunds and customer support.

Different categories of information may need to be retained for different periods depending on applicable legal and operational requirements.

When information is no longer required, we aim to securely delete or de-identify it where appropriate.

Customers may contact us to request deletion of information, although some records may need to be retained for lawful purposes.

10. Access and Correction

You may contact FrostByte PCs to request access to personal information we hold about you or to request corrections.

We may need to verify your identity before providing personal information or making changes to records.

Requests will be considered in accordance with applicable law.

If we cannot fulfil a particular request, we will explain the reason where appropriate and legally permitted.

11. Privacy Complaints

If you have a concern about how FrostByte PCs has handled your personal information, please contact us by email.

Explain the issue and provide enough information for us to investigate.

We will review your complaint and respond within a reasonable time.

Where applicable, you may also have the right to complain to the Office of the Australian Information Commissioner.

Visit oaic.gov.au for more information.

12. Changes to This Policy

FrostByte PCs may update this Privacy Policy when our business practices, website features, service providers or legal obligations change.

The latest version will be made available on this page with an updated revision date.

Material changes to the way customer information is handled may require additional notices or consent where applicable.

13. Contact FrostByte PCs